Service
Government & Civic Tech
We build accessible, bilingual digital platforms that connect citizens to public services — built to WCAG 2.1 AA, PIPEDA, and Canadian Treasury Board digital standards from the ground up.
What's included
Accessible Public-Facing Portals
Citizen-facing web portals with full WCAG 2.1 AA compliance, keyboard navigation, screen reader support, and colour-contrast verification across all components.
Bilingual Content Management
CMS with parallel English/French content workflows, automatic language routing, and bilingual email and notification templates.
Service Intake & Form Systems
Complex government forms with conditional logic, document upload, save-and-resume, and integration with back-office case management systems.
Identity & Authentication
Integration with GCKey, Sign In Canada, and provincial identity providers using SAML 2.0 and OAuth 2.0 with multi-factor authentication.
AI-Assisted Service Navigation
Intelligent service finders and eligibility checkers that help citizens identify which programs, benefits, and services apply to their situation.
Analytics & Reporting
Privacy-respecting analytics dashboards for service teams — tracking completion rates, drop-off points, accessibility issues, and satisfaction scores.
How we work
Service Discovery & Citizen Research
We map existing service delivery gaps, conduct interviews with front-line staff and service users, and review current digital touchpoints to understand where people are falling through the cracks.
Compliance & Standards Architecture
We review applicable legislation (ATIP, PIPEDA, provincial privacy acts), accessibility requirements (WCAG 2.1 AA), and Treasury Board digital standards before a single line of code is written.
Bilingual Content Strategy
We build bilingual (English/French) support from day one — not as an afterthought. Content management, routing, and UI are all designed for language parity.
Accessible Interface Development
We build to WCAG 2.1 AA. Every component is keyboard navigable, screen-reader tested, and colour-contrast verified. Accessibility is tested with real assistive technology users.
Integration with Government Systems
We integrate with existing government APIs, databases, and identity systems — including GCKey, Service Canada APIs, and provincial equivalents — with full security review.
Staged Rollout & Feedback Loop
We deploy in phases with analytics and feedback collection built in from the start. Post-launch iteration is planned and budgeted — not treated as an exception.
Compliance standards we build to
WCAG 2.1 AA
Full compliance for all public-facing interfaces — keyboard, screen reader, and contrast verified.
PIPEDA
Personal Information Protection and Electronic Documents Act — federal privacy baseline.
Treasury Board Digital Standards
Government of Canada digital service design and open standards.
ATIP-Ready
Systems designed for Access to Information and Privacy request compliance.
Frequently asked questions
Are your platforms WCAG 2.1 AA compliant?
Yes — WCAG 2.1 AA compliance is a baseline requirement for every government project we take on. We test with automated tools (axe, Lighthouse), manual keyboard navigation, and real assistive technology users including screen reader testing on NVDA and VoiceOver.
Can you build bilingual (English/French) platforms?
Yes — we architect bilingual support from the first line of code. We use Next.js internationalization (i18n) routing and build content management systems that support parallel French and English content workflows.
Is all data stored on Canadian servers?
Yes — all government project data is hosted exclusively on AWS ca-central-1 (Montreal) or equivalent Canadian government-approved cloud infrastructure. We never route citizen data through US-based systems.
Can you integrate with GCKey or provincial identity systems?
Yes — we have experience integrating with GCKey and similar identity provider systems using SAML 2.0 and OAuth 2.0 protocols. Provincial identity systems vary and are assessed case-by-case.
How do you handle ATIP and privacy impact assessments?
We prepare privacy impact assessment (PIA) documentation and design systems with data minimization, consent management, and access logs built in. We work alongside your legal and privacy teams, not independently of them.
Do you work with municipalities, not just federal/provincial?
Yes — we work with municipal governments, school boards, public health units, and other public sector organizations. We are familiar with the different procurement and accountability requirements at each level.
Working on a public sector project?
We understand the constraints, compliance requirements, and real stakes of government digital work. Let's talk.
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